The most popular Internet providers are those with the largest service areas, fastest connection speeds, and the best customer service. Customer service, as everyone knows, is a hit-and-miss game depending on the specific person you reach when you call. However, something to look for is the different ways to contact customer service.
Comcast is the largest cable provider in the United States, connecting more than 17 million users to the Internet daily. They have the second fastest connection speed, reaching upwards of 105 Mbps, and they received some of the highest scores for customer service from TopTenReviews. They also have a top-of-the-line extras package including free email accounts, data storage, and Internet security.
AT&T’s service area is equal to Comcast’s, but it only provides 24 Mbps connection speeds… which, unless you are a hardcore gamer or a business that requires fast data speeds, will suffice. Out of all the top-ten providers, AT&T has the lowest subscription price. It is also one of the few companies that offers dial-up, DSL, and fiber optic connections through its U-Verse service. It offers 10 email accounts, but that is usually not a big draw, since most people are content with using their free MSN, Yahoo!, or Google email accounts.
Cox services a smaller number of customers, but it only covers 16 states. It also gives its customers 10 free email accounts and Internet security. Cox is one of the highest rated in customer service, and it offers customers speeds up to 50 Mbps.
Time Warner Cable
Time Warner Cable offers its 14 million customers up to 50 Mbps in upload speed. It has a solid customer base in the 39 states it reaches.
Verizon has one of the smallest service areas of the major cable companies. However, it offers a whopping 300 Mbps connection speed (in limited areas), 10 free email accounts, and storage. Its customer service is on par with the other major companies, and it offers dial-up, DSL, and fiber optic connections.
However, the most popular Internet providers may not be the best for your situation. In most cases, more than one provider can service a customer’s needs. Find out which ones are in your area. Ask neighbors or friends if they have had any issues, and avoid long contracts. Give yourself time to connect to a service and decide if it is right for you.
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