Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.centurylink.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Additional restrictions apply. Modem and Install Offer: Limited time offer is available to new CenturyLink customers who sign up for a new, qualifying 940M Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. CenturyLink may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through centurylink.com or Centurylink-authorized Partner website, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.