For general support or technical and billing support, you can contact 1-800-234-3993. Technical support is available 24/7. For Account Services & Billing, the hours are Monday – Friday, 8 am – 6 pm.
For support with Cox Complete Care, advanced technical support, you can call 1-877-COX-ASST, available 24/7.
Text Support
For fast answers to service and support needs, you can text 54512. This option also allows you to avoid waiting on hold if you need to contact support.
Mobile App:
You can download the Cox app to manage your bill, view your data usage, get service support, or message an agent with 24/7 support. It is available on Apple and Google Play.
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Limited time offer. Standard rates apply after 1 year. Speeds based on wired connection. Actual speeds may vary.
2 Gbps speed available in select markets.
Spectrum Internet operates via a cable broadband network which is designed to provide high-speed Internet to residential and commercial customers. Here’s a brief explanation on how it works:
Connection to Spectrum Network: The first step involves connecting your home or business to the Spectrum network. This is usually done by a technician who accesses the nearest cable tap utility and establishes the necessary connections within your premises to the Spectrum network.
Modem and Coaxial Cable Setup: To get started with Spectrum Internet, a coaxial cable is plugged into a cable outlet in your premises, with the other end connected to a cable modem. This modem is essential as it decodes the signal from Spectrum’s network to provide internet access.
Advanced WiFi: Spectrum offers Advanced WiFi which optimizes your internet connection for speed and enhances security within your home network. This feature ensures that you are always on the fastest possible connection and provides a more reliable wireless experience with the help of WiFi 6 technology.
Equipment: If you opt for self-installation, Spectrum provides a modem along with self-install instructions. The modem is provided for free, although there is a charge for Wi-Fi service unless you choose to use your own Wi-Fi router.
The technology used by Spectrum allows for fast, reliable internet service with various plans offering different speeds to cater to the needs of different users. The setup process is designed to be straightforward, either through professional installation or a self-installation kit, making it easier for users to get started with their internet service.
How much does Spectrum Internet cost?
The prices of Spectrum Internet plans range from $50 to $70 per month for 1 year*, covering various speed tiers from 500 Mbps to 2 Gbps.
Note: The pricing is subject to change, and there might be additional costs such as installation fees, equipment rental fees (if applicable), and others.