Find a Provider
July 26, 2021
Using the wrong internet service can reduce flexibility and create security risks by exposing you to malware and hackers. Some networks can also restrict your access to specific sites, waste your IT resources, and reduce productivity.
Whether you need the internet for business or personal uses, you should ensure that you pick the right service provider. However, research indicates that about 70% of people feel disappointed after changing their internet service provider.
These regrets mainly arise because individuals are quick to sign up for offers without enough information. It’s therefore vital to conduct comprehensive research when switching companies to prevent frustration.
Here, we discuss the top 10 questions you should ask an internet provider before hiring their services.
1. What Types of Internet Services Are Available in My Area?
Your network choices can differ depending on your geographical location. Some of the most common options for internet providers are cable broadband, digital subscriber line (DSL), fiber optic, and satellite broadband.
If you have multiple options, find out more about their features, costs, and benefits. This information will allow you to select a type suitable for your budget and intended use.
2. What Packages Do You Offer?
Most internet service providers have various packages to accommodate diverse needs. For instance, they may have about two to three plans for home use and the same number for businesses. Since the suitability of each package differs, ensure you understand the features that each option offers.
Some of the aspects to inquire about are specific download and upload speeds. You should also confirm the cost for each plan and the maximum number of devices allowed to use the internet at once.
3. Can the Company Guarantee the Speeds Indicated?
Service providers often advertise a high internet speed that they can barely guarantee. In most cases, the figure written in the package description is the maximum download speed. Still, you should always find out if the company tries to ensure that clients get the rate indicated.
If not, ask whether there are other techniques you can apply to improve your internet speed. Besides, confirm if you can get customer care help when it is too slow. You can also ask the personnel for recommendations on methods to check your connection speed.
4. Will the Internet Service Provider Limit My Speed?
Internet providers often have significant differences in their service policies. While some may allow unlimited use, others will control consumption. For instance, they can limit the speed when your network has many users.
If your usage is higher than other customers in the region, the company may also reduce your internet speed. Since not all companies indicate that they have speed limits in their adverts, you should confirm this information before installation.
During the consultation, make sure you determine the soft data limits for each package they offer. Additionally, find out what speed they will allow once you exceed the indicated cap.
5. Is There a Contract?
Contracts provide a detailed understanding of business relationships and allow each party to determine their rights. Still, they may include some clauses which limit you from changing your service provider as needed.
When looking for an internet service company, ask if they require their clients to sign contracts. After that, determine the contract duration and ask if there are extra charges for the policy. Also, confirm whether they will penalize you for breaking an agreement before it matures.
This information will allow you to assess the kind of services you will get and help you decide if the internet company is ideal.
6. How Secure Is the Connection?
When looking for a provider, find out more about their service’s security. Some of the questions to ask are:
- Will the network store my search history?
- Does the company provide customers with routine network security maintenance?
- Can a third party access my search history?
- How many users can the network protect?
Making these inquiries will help you ensure you get a secure internet connection that protects your data and safeguards your gadgets against malware.
7. Can I Provide My Equipment?
Some network providers allow clients to provide a router for internet installation. While this may reduce the initial cost, you will not get free servicing or repairs. Instead, you can opt to rent the equipment from the company providing the service at a fee.
This option will allow you to enjoy benefits like free maintenance, which can increase the device’s functionality and lifespan. It can also solve common internet issues like overloading, cable disconnection, and wireless signal limits.
8. How Will the Company Help if My Connection Has a Problem?
Using faulty internet is frustrating and can cause you to miss essential work deadlines. When getting internet services, you want to hire a company that will help you if there is an issue with your connection. During the consultation, ask how the company assists clients when the connection fails.
Further, determine how long they take to respond to concerns and if they offer compensation. You should also inquire if their tech support and customer care services are available 24/7.
9. Are There Additional Fees?
Internet companies sometimes charge an extra amount for equipment and installation. They may also require you to pay for maintenance, in addition to the monthly recurring fee. When comparing provider costs, inquire about all the charges to avoid unexpected expenses.
Getting this information will help you budget and create a payment plan if the service provider allows installments.
10. How Often Do the Prices Change?
The price of the internet package you select may change with time depending on factors like infrastructure and taxation. Hence, before settling for a specific company, ask how often they adjust prices.
This information will help you compare different packages alongside their benefits. You can also determine if the internet service is worth it by calculating the long-run cost.
Get a Reliable Internet Service Provider With Bandwidth Place
Asking the discussed question can help you get the best internet. However, when you have a long list of potential companies, the selection process may be tiring. At Bandwidth Place, we have a zip code search tool to help you get a reliable internet service provider in your region.
We also provide you with details about each company’s service to allow you to compare offers and make the right decision. Visit our page today for more tips on selecting the right internet service provider.